Jituwin's Privacy Policy – Your Information, Our Responsibility

From creating an account to playing games, Jituwin collects certain necessary information at each step. The purpose of this data collection is to deliver the best possible gaming experience and ensure the security of your account. In line with Jituwin's privacy policy, only the information required to provide our services is collected.

We collect two main types of data — information you provide voluntarily, and data collected automatically while you use the platform.

Jituwin uses the information you provide only for specific, defined purposes. A core principle of our privacy policy is that data is used solely for the purpose it was collected. At Jituwin, your information is used primarily to improve your gaming experience and maintain a secure environment.

• For account creation, verification, and management.
• To process deposits and withdrawals.
• To deliver promotions, bonuses, and offers to you.
• To detect and prevent fraud and illegal activity.
• To analyze your gaming behavior and promote responsible gaming.
• To provide customer service and technical support.
• To meet legal obligations and fulfill regulatory authority requirements.
• For analysis and research to improve the quality of our platform services.

Jituwin never sells your information to third parties for advertising or marketing purposes. However, your email address or mobile number may be used to send you our own promotional messages. You can opt out of these marketing communications at any time.

Under Jituwin's privacy policy, your data may be shared with third parties only in very limited circumstances and for specific reasons. We always treat your privacy as our highest priority.

• Payment Providers: Required information is shared with bKash, Nagad, and Rocket to verify transactions.
• Legal Authorities: Disclosure of data is mandatory upon a court order or government directive.
• Security Partners: Limited data may be shared with trusted security partners for fraud detection.
• Game Providers: Session data required during gameplay is shared with licensed game providers.

For international data transfers, Jituwin ensures that the recipient country or organization has adequate data protection measures in place. All international data transfers are conducted through encrypted channels.

Jituwin uses cookies and similar tracking technologies on its website and app to enhance your experience. Cookies are small text files stored on your device that help Jituwin recognize you on future visits.

• Essential Cookies: Essential for login sessions and security — cannot be disabled.
• Functional Cookies: Remembers your preferred language and settings.
• Analytics Cookies: Collects statistics to help us understand how the platform is used.
• Marketing Cookies: Used to show relevant promotions — can be disabled.

Non-essential cookies can be disabled at any time from your browser's settings menu. Please note that disabling certain cookies may affect the functionality of some Jituwin features. We always use cookies transparently and avoid any unnecessary tracking.

Jituwin protects your data using industry-leading security technology. Both technical and organizational measures are in place as part of our privacy policy.

• All data transmissions are protected with TLS 1.3 / SSL 256-bit encryption.
• Sensitive data is stored using AES-256 encryption.
• Two-factor authentication (2FA) available.
• Regular third-party security audits and penetration testing.
• 24/7 cyber threat monitoring system.
• Employee access to data is restricted to the minimum necessary.

Jituwin's servers operate in ISO 27001 certified data centers. A data minimization principle is followed for storage — meaning only the data that is needed, for only as long as it is needed, is retained.

Under Jituwin's privacy policy, you have a number of important rights over your own data. To exercise these rights, please contact our support team.

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to correct inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to request restrictions on how your data is used.
• Right to Portability: The right to receive your data in a machine-readable format.
• Right to Object: The right to object to certain types of data processing.

Upon receiving a rights request, Jituwin will typically respond within 30 business days. For complex or multiple requests, up to 60 days may be required — in which case you will be notified in advance.

Jituwin integrates certain third-party services on its platform to enrich your gaming experience. These services may have their own privacy policies.

• Game software providers (e.g., slots, fish game, and Live Casino companies).
• Payment gateways and mobile banking platforms.
• Customer service tools and live chat software.
• Website analytics and performance monitoring services.

Jituwin only works with trusted, licensed third-party services. However, Jituwin is not responsible for those third parties' own privacy practices. We recommend reviewing the privacy policy of any relevant third party as well.

Jituwin is an adults-only gaming platform, strictly prohibited for anyone under 18. In line with our privacy policy, we do not collect or process data from minors.

A note to parents — please be vigilant to ensure your child does not access Jituwin or any other online gaming platform. If you become aware of a minor using an account, notify our support team immediately.

Jituwin reserves the right to update this privacy policy as needed. If significant changes are made, you will be notified in advance via your registered email or through the platform.

• At least 7 days' notice will be given before any significant changes take effect.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• Previous versions will be kept in our archive.
• The date of the latest update will always be displayed at the top of this policy.

If you do not agree to the updated policy, you may request to close your account. Your remaining balance will be refunded and all personal data will be securely deleted.

For any questions, concerns, or complaints regarding the privacy policy, please contact Jituwin's dedicated privacy team. We take every concern seriously.

• Email: [email protected]
• Live Chat: 24/7 support is available through the platform.
• Response Time: Typically within 24–48 hours.

Jituwin operates with full transparency and accountability. Protecting your privacy is not just a legal obligation for us — it is an ethical commitment.